WHAT WE DO

PAAN-Group Consulting provides you with the sought after expertise in areas of Service Consulting and IT Service Management with the aim to bring your organisation closer to a fully service-driven and customer-oriented company. 

OUR SERVICES

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IT Service
Management

IT & Service Strategy
Service Desk
Service Portfolio & Fulfillment
ITSM Acquisition & Bidding
ITSM Implementation
Service Integration
Supplier Management

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Service Value Assessment

Service & Customer Focus
IT Organisation
Maturity Assessments
Suppliers & Contracts
Service & Product
Portfolio Strategies & Projects
Automation & Orchestration

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Process
Optimization

Process Landscape
E2E Fulfillment Considerations
Design & Documentation
Process Implementation
Performance Benchmarking
Governance & Improvement
Organisational Readiness 

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Business
Digitalization

Digitalization Strategies
Digital Integration
Business Processes
Enterprise Architecture
Federated Data Modelling
Culture in a Digital Age
E-Learning

OUR SOLUTIONS

Our project management methods are in line with the latest best practices and scalable depending on the size and structure of your organisation, as well as the project complexity and your individual implementation needs.

Where possible, we recommend standardization measures to increase the flexibility of your program and project management framework. This ensures consistent and sustainable results for your organization.

We understand the intricacies and challenges of "living" Service Management and therefore consult on tailored IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions for your organization. We can help you identify, manage, and strengthen your service delivery and business-wide integration practices.

Additionally, we help you establish and execute your supplier strategies and optimize your governance practices.

Running a contact center is a people business. As your team deals with real people and their real problems on a daily basis, the cultural aspects of such business should therefore not be disregarded, in particular if you plan to outsource such functions with a near-shore or far-shore strategy in mind.

We have successfully setup and optimized various Service Desk and Operations Center functions across the globe and integrated these into other core teams and service processes.
We therefore know what it takes to ramp up the desired response and resolution times to accommodate your customers’ needs.

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OUR PROJECTS

OUR APPROACH

PEOPLE

-The Fuel-
We value empowerment and think people will support what they own.

PROCESSES

-The Road-
We see processes as a scalable and sustainable value proposition.

TOOLS

-The Vehicle-
We help you choose the best enablers for the best performance.

CUSTOMER

-The Destination-
We focus on the service needs of your customers.

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Get your initial free consultation

Contact us to discuss your requirements and design a custom service package for you.

Address

Lloyd-G.-Wells-Str. 21
14163 Berlin
Germany

Contact Information

Mail: info@paan-group.com
Phone: +49 (0) 30 250 17 900
Mobile: +49 (0) 152 2318 2497

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