Our service offerings at a glance
Professional services
We offer you individual consulting services focusing on the following:
Enterprise & IT Service Management
Enterprise & IT Service Management Consulting with a holistic perspective on your service management functions.
Service-Value Evaluation
Assessment of your service value chains with a view on your service management functions, processes, tools, and the readiness of your teams.
Prozess Optimization
Optimized processes reflect the way of working within your organization, grounded within a set of pillars addressing the life-cycle of your processes.
Digital Transformation
Development of your digitalization strategy, definition of subsequent roadmaps and support in planning and implementing your digital independence.
Consulting-based solutions for the future progress of your service management practices
Our solutions offer you standardized and proven service- and consulting-based approaches for your strategic and operational challenges in areas IT and Enterprise Service Management.
- Market placement of your company as an ITSM expert
- Development and establishment of new business models
- Designing your service- and product offerings
- Further development of your ESM/ITSM solutions
- Implementation of your ITSM/ESM processes & systems
- Efficient design of your service delivery practices
- Comprehensive integration of other business and IT aspects
- Best preparation for operational readiness of your teams
- Building and optimizing your service desk
- Operational integration of new services and support functions
- Alignment with customer needs and expectations
- Training your teams with focus on service experience
Use Cases
Our Approach
Employees
-The fuel-
We value “empowerment” and believe that employees support and promote what they help develop.
Governance
-The rules-
We believe that all goals can be achieved faster and more safely through an overarching set of rules.
Processes
-The road-
We see processes as the most effective proposition to value creation, defining the actual journey to the goal.
Tools
-The vehicle-
We believe the use of technology fulfills its purpose based on automated processes execution.
Customer
-The goal-
We see users as the final destination of the service journey, focusing on business needs right from the start.
