Success through service orientation

PAAN Group Consulting – your partner for realizing your service strategies

We support our customers in the transformation to an all-round service-driven and customer-oriented IT organization.

PAAN-Group Consulting was founded in 2014 and is headquartered in Berlin, Germany. 

We offer industry- and technology independent consulting in business and IT services with a focus on Enterprise & IT Service Management (ESM & ITSM).

We accompany our customers on the path to a completely service-oriented IT organization by pursuing a holistic and pragmatic approach, aiming to exceed the requirements of our customers with an approach to sustainability and scalability.

PAAN-Group Consulting among the TOP 10
ITSM consulting firms

according to the latest study “Vendor Selection Matrix”™
– ITIL process and optimization consulting in Germany”

With successfully completed projects worldwide, our customer base is continuously increasing every consecutive year.

Repeated customer inquiries and a strong customer return rate prove our commitment when it comes to success and customer satisfaction.

We deliver projects within the agreed scope and budget and always demonstrate our expertise in supporting our customers.

Our network of experts is continuously growing, so that we remain flexible and can rely on experienced partners and individual consultants.

Our commitment

Best practices & industry standards

We base our best practices on the development of leading industry standards and methodologies. Depending on the need, we use these to ensure that your approach remains as closely aligned with leading standards as possible. We also provide support in the full introduction of a standards-based framework.


We firmly believe that one doesn’t always sell a product, but rather the adjacent services, creating the actual added value. We therefore always keep an eye on the services you would like to offer in your portfolio. The goal here remains to prepare you for potential future market challenges and growth opportunities.

Focus on customer satisfaction

We want to ensure that your business gets the most out of our services and are committed to meeting your expectations. We therefore draw attention to the organizational, procedural and technological aspects that can result from long-term changes to your business.

Quality as the fundamental building block

We have experience in implementing quality management systems (QMS) and preparing for internal and external audits. This has led to a “quality” thinking and ensures quality gates are in place to measure our results. In addition, we work with you to develop the necessary “mindsets” to establish quality-driven actions in your company.

Our Partners

R-S Group

Delivers sound project and process management practices regarding strategy consulting and offers core competencies in areas of digital transformation.

CompuSafe AG

Offers tailor-made IT solutions and services ranging from consulting, operation of applications and data centers to solutions for legacy migration or IT carve-in and carve-outs.

BOC Group

Manufactures and markets holistic and state-of-the-art business modeling software for effective and comprehensive business management for a digital age.


Solution provider and system integrator in the field of IT and the implementation of complex IT projects and intelligent solutions in the areas of customer experience, future mobility, SAP solutions and IT security.


Provides consultation in the areas of IT migration, digitalization, IT security and data protection, as well as organizational and process consulting covering processes in combination with IT tools.


Consults on digitalization in terms of “tele-learning” through to “digital learning”. Offers mediation in solving sticking points in digital education, projects and specific coordination and communication tasks as part of digital education projects.

White Label Advisory

Eines von Deutschlands führenden Beratungsunternehmen bietet ausgewählte Fachkompetenz für Projekte und engagierte Unterstützung bei der Optimierung von Lieferantenbeziehungen und Ausgaben

Strong competencies through a strong partner network!

The exchange of specialist knowledge and experts on the use of projects enables fruitful collaboration with our cooperation partners. 

We are always looking for new partners who offer expertise in the area of ESM & ITSM. Are you also interested?
Then contact us or directly book a consultation.

Our memberships

As part of our various memberships in industry-specific associations, we create additional opportunities to expand our partner network and generate even more benefits for our customers.

Contact us today or directly book an appointment for a free service consultation.

Our service experts look forward to hearing from you.