Consulting and service-based solutions for your service management
Deployable consulting and service-based solutions for your strategic needs
PAAN-Group Consulting offers you highly sought-after expertise and proven solutions in the areas of consulting, project management, and process optimization, as well as system implementation in Enterprise & IT Service Management.
Our goal is to bring your organization closer to being a fully service-experienced and customer-oriented company.
ESM / ITSM Business Model Services
We support you in establishing new business models and in the conception and expansion of your service and product portfolio with respect to the development and distribution of ITSM & ESM solutions to your customers.
The goal is to ensure that your ITSM business helps your customers implement internal ITSM practices more effectively.
Starting points:
- You would like to redesign or expand your range of services
- You would like to redesign or expand your range of services
- You are unsure how to structure and build such a new business
- You are seeking a sustainable business model & service portfolio
ESM / ITSM
Implementation
Starting points:
- You plan to implement or optimize an ITSM system
- You want to automate and digitize your end-to-end processes
- You are not entirely sure which products are best for you
- You are looking for the most suitable Licensing model
Service Center Setup & Optimization
Starting points:
- You are planning to build or expand your support function
- You want to integrate new services to your support scope
- You want to integrate suppliers more closely into your support processes
- You want to standardize your service offerings
Solution Approach
Our service based and standardized consulting solution are based on experiences, proven procedures and subsequent ready-made concepts and templates to solve known service management challenges. Of course, these can be adapted to your specific needs.
Standardized Approach
Our standard procedures enable consistency, efficiency and quality improvements in your IT services. They promote collaboration, reduce risk and facilitate compliance.
Tested Templates & Approaches
The use of our templates and approaches enables efficient project implementation, promotes proven methods and accelerates decision-making processes regarding planning & Execution.
Application of Industry Standards
Applying best practice standards allows you increased interoperability and improved quality assurance, which can lead to more efficient process execution.
Flexible Methods Tailored to Your Business
By using flexible methods tailored to your company, you increase your service agility in order to be able to offer quickly implementable solutions.
Modular Service Packages
Our modular service packages offer you flexibility, customized solutions, cost transparency, and the ability to quickly adapt to new requirements, which can increase customer satisfaction.
Individual Service Configuration
Choosing an individual service configuration allows for a customer-specific orientation towards your needs, which leads to prioritizing your efforts in terms of service quality.
Independent Use of Technologies
We offer technology-independent consultation and specifically address your technical needs in order to provide unbiased recommendations regarding available solutions.
Adaptation to Your Technical Environment
We act product-independently and adapt to your technical environment. This enables you to neutrally integrate and provide more effective services from our experts in projects.
