Enterprise &
IT Service Management

Discover hidden potential for standardizing your service offerings.

Our Enterprise and IT Service Management services consist of consulting-pillars that cover solutions for a broad spectrum of challenges related to IT and Enterprise Service Management. 

The aim is to combine the most relevant topics to create a service constellation that specifically produces the desired solutions for you.

Topic & focus areas

We develop service and IT strategies with you, integrating them into your service portfolio and service catalog to optimally meet your business requirements.

Some of the topics covered:

  • Strategic fundamentals & Planning 
  • Implementation & Compliance evaluation
  • Strategic alignment of the service portfolio
  • Service structures & Service mapping
  • Design of service offerings
Relevante Use Cases

We support you in the bidding process with ITSM-relevant tenders, help with the implementation and expansion of your ITSM system landscape and advise you on the objective evaluation of received offers.

Some of the topics covered:

  • Strategic purchasing decisions
  • Collection of requirements
  • Offer evaluation & Contract review/negotiation
  • Management & Advice on ITSM implementation
  • Checking organizational readiness
Relevante Use Cases

We offer SIAM implementation for seamless service provider integration and comprehensive control and optimization of service delivery and supplier management.

Some of the topics covered:

  • Application of a suitable SIAM framework
  • Implementation of supplier governance models
  • Integration with & in Service Operations
  • Performance Optimization & continuous improvement
Relevante Use Cases

We help you set up an integrative Data House to manage data within suitable systems, aligning it comprehensively and service-oriented. We also support the automation of data maintenance for the benefit of measurable customer service.

Some of the topics covered:

  • Enterprise Service Architecture
  • Data Dependency Framework
  • Data Mapping & Ownership
  • Discovery & Data maintenance processes
Relevante Use Cases

Contact us today or directly book an appointment for a free service consultation.

Our service experts look forward to hearing from you.