Paan-group service overview
PAAN-Group Services are comprised of four main pillars covering solutions for a broad spectrum of IT and Enterprise Service Management challenges faced by many organisations today. The aim is to combine and draw from the most relevant topics in order to create a service constellation that produce sustainable and scalable solutions for our clients.
Service Value Assessment
Our Service Value Assessment services focus on evaluating your service management functions while proposing improvement opportunities, highlighting potential risks in terms of service delivery, operational integration and organisational readiness.
We aim to turn customer experience into customer retention.
Service & Customer Focus
SaaD - Service as a Driver
Identify your services and service opportunities and let services be at the forefront of your decision making.
Know your customers
Treat internal users the same as your customers an they will become the main enabler for excellent customer experience.
Service meets customer needs
Derive service features and service benefits based on user demands, their requirements and usage scenarios.
Service through standardization
Train your support teams to become service-driven and customer-oriented utilizing service standardization.
Service Desk & IT Organization
Support scope
Establish support services via standard processes and a scope in terms of products, services, and technologies.
Team integration
Define and standardize your support models covering all relevant teams to ensure consistent customer service.
Service knowledge
Develop your teams’ skills and optimize knowledge transition through information sharing and consolidation strategies.
Human interfacing
Keep human interaction as a central activity of customer service and develop soft skills to enhance the customers’ experience.
Maturity & Performance Assessment
Standardization levels
Understand to what degree your processes can accommodate consistent and effective service delivery and user support.
End-2-End processing
Ensure your services integrate into your end-2-end processes arching across multiple functions or departments.
Data handling
Define your data needs and maintenance processes across all functions and tools based on the scope of your services.
Customer communication
Find the best approach to measure how well your teams communicate with other team members and users.
Contract Management
Contract structure
Ensure the contract structures in place provide you with flexibility and scalability in terms of changes to the agreed services.
Service & product description
Ensure the services and products are described adequately without room for interpretation terms of service provision.
Integration of services
Integrate your suppliers’ services and products into your organizations, ensuring an effective and efficient cooperation.
Governance & measurement
Aim for preemptive measures to prevent poor supplier performance through the correct incentives and KPIs.
Portfolio Strategies and Projects
Strategy & project alignment
Align your initiatives to your strategies while prioritizing your projects according to lasting and scalable results.
Portfolio management
Manage your project portfolio and the needed resources effectively based on categorization and prioritization criteria.
Effective project frameworks
Implement frameworks to ensure your project deliver quality results without over-burdening them with unwanted overhead.
Project management
Ensure you utilize the project management best practices, resulting in quantifiable results for your organisation.
Automation and Orchestration
Process automation
Identify your automation opportunities and increase your process and workflow efficiency to improve operations.
Process integration
Ensure processes are inter-linked through an integration on a task level to allow for a seamless flow of information.
Data & workflow orchestration
Retrieve, store and maintain your data flow based on process and application needs across multiple platforms.
Enterprise architecture
Plan for a future-oriented and purpose-driven placement of processes and tools within your organization.
Turn your story into an ITSM success story:
We have helped many of our clients determine the best approach to implementing and improving their ESM and ITSM practices. This included the above listed ESM and ITSM consulting considerations.
Contact us to find the right service constellation for you.
Our service experts are looking forward to hearing from you.