Enterprise &
IT Service Management
Discover hidden potential for standardizing your service offerings.
Our Enterprise and IT Service Management services consist of consulting-pillars that cover solutions for a broad spectrum of challenges related to IT and Enterprise Service Management.
The aim is to combine the most relevant topics to create a service constellation that specifically produces the desired solutions for you.
Topic & focus areas
Service strategy & service catalogue
We develop service and IT strategies with you, integrating them into your service portfolio and service catalog to optimally meet your business requirements.
Some of the topics covered:
- Strategic fundamentals & Planning
- Implementation & Compliance evaluation
- Strategic alignment of the service portfolio
- Service structures & Service mapping
- Design of service offerings
Relevante Use Cases
ITSM tender & implementation
We support you in the bidding process with ITSM-relevant tenders, help with the implementation and expansion of your ITSM system landscape and advise you on the objective evaluation of received offers.
Some of the topics covered:
- Strategic purchasing decisions
- Collection of requirements
- Offer evaluation & Contract review/negotiation
- Management & Advice on ITSM implementation
- Checking organizational readiness
Relevante Use Cases
SIAM & supplier governance
We offer SIAM implementation for seamless service provider integration and comprehensive control and optimization of service delivery and supplier management.
Some of the topics covered:
- Application of a suitable SIAM framework
- Implementation of supplier governance models
- Integration with & in Service Operations
- Performance Optimization & continuous improvement
Relevante Use Cases
Federated data management
We help you set up an integrative Data House to manage data within suitable systems, aligning it comprehensively and service-oriented. We also support the automation of data maintenance for the benefit of measurable customer service.
Some of the topics covered:
- Enterprise Service Architecture
- Data Dependency Framework
- Data Mapping & Ownership
- Discovery & Data maintenance processes
Relevante Use Cases
