Turning customer challenges into successful projects
PAAN-Group Consulting aims to professionalize organizations in ways IT is run as a service. Our extensive experience in Enterprise & IT Service Management, Multi-Project Management and Quality Management have resulted in sustainable solutions for our clients, reaching beyond a company’s mere IT functions.
Recognized as a key driver for change, we rest on our competencies to take on a comprehensive service approach in producing lasting results for our clients.
Showcase of paan-group case studies & projects
Standardization of service design and operational on-boarding for workplace services:
Designing and piloting the process for service design & service on-boarding of new smart managed workplace services, including service readiness & supplier integration aspects within the consumer goods industry.

The client is an international diversified corporate group headquartered in Germany and founded in 1883. The main business is the direct distribution of household appliances and cosmetics.
The client operates in more than 70 countries worldwide as of 2014.
– ITIL 3.0, ISO 9001, BPMN 2.0, PRINCE 2, VOLERE
– Standard Office software, MS Visio, MS Teams / SharePoint, servicenow
The solution was to pilot and implement a blueprint for a standard service design and readiness process, which would ensure the new IT services fully meet the expectations of service management so that the services may be supported and optimized throughout their life cycle.
A part of the solution was to produce the needed documentation and approvals (stakeholder involvement) of the service scope (service architecture and dependencies), showing how requirements are covered through newly developed technical and process-based solutions.
Highly specialized servicenow™ training for an ITSM consulting firm:
Designing a concept for functional and technical servicenow™ platform training within the consulting business as part of the junior consultant on-boarding curriculum.

– ITIL 3.0, digital / e-learning, learning groups, webinar learning, micro-content learning, knowledge base, on-site and remote presentations, hands-on use cases, problem solving, exam preparation
– Standard Office software, MS Teams / SharePoint, servicenow™
ITSM evaluation & optimization for a public IT service provider:
Evaluation and optimization of the IT Service Management system landscape and ITSM processes, including the aggregation of data sources to meet license management requirements in the public sector.

The clients belongs to Germany’s public IT Service providers responsible for providing IT solutions, support functions and IT operations for all authorities within the entirety of the regional state of Berlin.
– Standard Office software, MS Visio, MS SharePoint, MS Project, Jira, Confluence, Axios assyst
– ISO 20000, ITIL3.0, PRINCE2, Agile Project Management, BPMN
Setup of an operations center for remote infrastructure management (RIM):
Setup of a far-shore remote management of infrastructure and SAP architecture (RIM) function spread across two data centers, including asset migration and process transition from a single- to a multi-vendor environment within the logistics and transportation industry.

– Standard office and browser packages, Networking & Storage Solutions, Remedy Service Desk & Atrium, MS Project & Visio, ARIS, SAP Solution Manager, newscale, Lotus Notes, IBM
– ITIL3.0, ISO 9001, TOGAF, COBIT, SixSigma, BPMN, PRINCE2
The RIM team needed to be setup and trained from scratch, ensuring proper and efficient operations of the new RIM control center. PAAN-Group Consulting has taken over the Program Lead and ITSM Process Lead roles for ensuring the processes, tools, and people can effectively manage the new support function within the boundaries of the agreed SLA framework. The entire handover and training aspects of the new team located in India were also considered.
From a Program Management perspective, the risks and dependencies amongst the various projects had to be dealt with during project planning and execution.
IT strategy & operations within a heterogeneous IT landscape for real estate financing:
Drafting and implementing a new IT service strategy, including the organisational repositioning of the IT department with the aim for a closer alignment with the overall business strategy for a real-estate financing company.

The solution was to choose the best suited “IT positioning” within the company to ensure the IT resources and initiatives are fully aligned and effectively governed within the IT department, while comprehensively capturing and reflecting the business requirements. The base of such approach was to derive the IT services and initiatives form a “collective” stance.
Establishment of a quality management systems (QMS) and successful ISO auditing:
Implementation of a Quality Management System in accordance with ISO 9001 Norms for a German-based satellite imaging and geo-spacial information provider.

– OpenSource Technologies. SuSe OS, OpenOffice, OpenSource Ticketing Tools, OpenProject, Wiki and Collaboration Tools. OpenGroupware Technologies
– ISO 9001, ISO 9004, TQM, SixSigma, ITIL3.0
Near-shore contact center setup for high-security product support:
Setup of a new multi-level near-shore Contact Center for the support of ID and authentication products and e-Government services within the public sector.

The clients is Germany’s largest public limited company providing identification and security services rooted in the secure identification of citizens, customers, employees and systems in both the analogue and digital world.
In addition, its subsidiary is the largest accredited and qualified trust service provider in Germany. The company is a pioneer in the field of secure electronic identities and is among the few German trust service providers listed by Germany’s Federal Network Agency (Bundesnetzagentur).
– Standard Office software, MS Visio, MS SharePoint, MS Project, Jira, Confluence, Voxtron Communications, Remedy Service Desk.
– ISO 20000, ITIL3.0, PRINCE2, Agile Project Management, BPMN
Strategic support developing a product portfolio and a collaboration platform:
Project Management of a collaboration platform within the creative industry, covering the project management, functional requirements and technical development aspects across multiple vendors.

– Standard Office software, Teamwork, MS Visio, PHP, HTML, CSS, MySQL, API Interfacing
– ITIL3.0, PRINCE2, Agile Development, Agile Project Management, SCRUM/Kanban
The situation demanded comprehensive project management skills and included drafting the full scope of features in consultation with the client. The functional specification needed to be translated into technical requirements and the development and testing progress tracked accordingly. In addition, the contractual framework and support structure with various service providers had to be drafted, reviewed and put in place.
The project resulted in the successful deployment of the planned features of the platform. This enabled the company to attracted new users and consequently enhance their innovative production services and networking capabilities, drawing back onto the platform’s growing online user base and their subsequent participation.