Prozess Optimierung

PAAN-GRUPPE SERVICE ÜBERBLICK

Die Services der PAAN-Group bestehen aus vier Hauptsäulen, die Lösungen für ein breites Spektrum an IT- und Enterprise-Service-Management-Herausforderungen abdecken, mit denen viele Organisationen heute konfrontiert sind. Ziel ist es, die relevantesten Themen zu kombinieren und daraus zu schöpfen, um eine Dienstleistungskonstellation zu schaffen, die nachhaltige und skalierbare Lösungen für unsere Kunden hervorbringt.

Unternehmens- und IT-Service-Management

Bewertung des Dienstleistungswerts

Prozess
Optimierung

Business
Digitalisierung

Process Optimization

Optimierte Prozesse spiegeln die Arbeitsweise Ihres Unternehmens und Ihrer Lieferanten wider und bilden die Grundlage für Akquisitions- oder Konsolidierungsbemühungen. Um eine Organisation zu skalieren, sollte die Grundlage auf einer Reihe von Prozess-Anker basieren, welche den Lebenszyklus Ihrer Prozesse von Entwurf bis hin zur Durchführung abdecken.

Processes & Organisation

Your process inventory is closely tight to your organisation. Evaluate the purpose and placement of your processes.

Process focus

It always starts with processes and those involved. Define your process goals to advance your technical ecosystem.

ITIL & ISO standards

Industry standards act as your compass. Use them in your organization to get the biggest possible buy-in.

Enablement of roles

Summarize responsibilities into process roles and place them effectively in your organization.

Process prerequisites

Define what you need to manage and run your processes by assessing your individual prerequisites.

Governance practices

Establish and adjust the most suited governance practices in order to fully control your processes.

KPIs - Keep People Involved

Do not merely measure processes performance, but how people engage with their process tasks.

Continual optimization

Establish improvement as a focal mindset and create continuous feedback loops as part of the processes execution.

Big picture

Establish the big picture as part of your process strategy and identify your end-2-end process scope.

Service & business integration

Extend service management and IT onto your business units by defining your process integration points.

B2S - Business-2-Service

Ensure all your service management and IT processes are defined by actual business needs and the value they create.

En2-End automation

Where critical, automate processes from an end-2-end perspective, including the needed data flow.

Documentation structure

Define a documentation structures to ensure your information needs are accessible and usable.

Documentation needs

Know the granularity level of your documentation and capture information through static- and system-templates.

Agile documentation

Design your documentation and documentation procedures to accommodate dynamic content changes.

Documentation & knowledge

Find the most suitable automation and search capabilities for your documentation to ensure instant access to knowledge.

Envision & design

Envision the future progression of your business and design your service portfolio roadmap according.

Build & stabilize

Build your organization and processes, and configure and customize your tools in alignment with your service map.

Support & run

Plan for service readiness and ensure an effective handover to operations and integration into your support models.

Operate & improve

Run the services and their infrastructure, applications, processes and organization based on your committed service levels.

Process & organization

Place the right processes onto the right organizational units and teams to ensure a seamless overlap of responsibilities.

Process cards

Create the right process cards providing the roles, authority and access rights to steer the processes to their best performance.

Accountability & responsibility

Distinguish between accountability and responsibility and define demarcation lines between your team and your suppliers.

Process training

Build effective training strategies and convey knowledge through a hands-on approach.

Kontaktieren Sie uns noch heute, um Ihre passende Service-Konstellation zu erstellen.

Unsere Service-Experten freuen sich auf Ihre Kontaktaufnahme.