Business Digitalisation

PAAN-GRUPPE SERVICE ÜBERBLICK

Die Services der PAAN-Group bestehen aus vier Hauptsäulen, die Lösungen für ein breites Spektrum an IT- und Enterprise-Service-Management-Herausforderungen abdecken, mit denen viele Organisationen heute konfrontiert sind. Ziel ist es, die relevantesten Themen zu kombinieren und daraus zu schöpfen, um eine Dienstleistungskonstellation zu schaffen, die nachhaltige und skalierbare Lösungen für unsere Kunden hervorbringt.

Unternehmens- und IT-Service-Management

Bewertung des Dienstleistungswerts

Prozess
Optimierung

Business
Digitalisierung

Business Digitalization

Business digitalization can mean different things for different organizations. Depending on your service & product offerings, your digital footprint and company culture, you will most likely define your own digital initiatives. We can support you in setting out a digitalization strategy and help you define and execute the roadmap to digital freedom.

Digitalization as an enabler

Treat digitalization as an enabler for your business, not the main purpose of your business to reduce digital dependencies.

Degrees of digitalization

The highest level of digitalization may not always be the right none. Assess where you want to be and find your digital identity.

Automate business processes

Process automation is an integral part of digitalization. Define your automation strategy and the most suited tools.

Organisational shifts

Digitalization can shift your organizational culture. Ensure your teams are ready to support your digital endeavors.

Impact to value

Understand what your digital strategy entails and what it impacts, how it changes your business models and services.

Integration points

Define the touch points to service areas such as security & compliance, technology & automation, customer relations & support.

Digital transformation

Plan and execute digital transformation of your services, not your business to ensure everything else follows.

Operationalitzing

Operationalize your digitalization strategies through the involvement and support of your teams..

Digital evolution of services

Map out a way how the progression of technology can enhance the digitialization of your services.

Customer benefits

External and internal customers expect good service. Amplify customer benefits through your digitalization efforts.

Staffing a digital mind

Find the right people and train the right mind set and build the needed capabilities for a digital service age.

Digital transition

Transition your organization and technology in parallel with strategy execution propelled by digital leadership.

Business architecture

Mirror your business and digitalization efforts in your enterprise architecture to scale for transformation.

Master your data

Establish a master data plan enhancing data ownership & data quality to avoid interruptions in data transfer & accessibility.

Information from processes

Let your business and service processes guide the information requirements to identify digitalization opportunities.

Democratized data

Retain your system sovereignty while accommodating service-driven data needs across various data sources.

Training strategy

Define your training strategy and needs based on the expected outcomes of your service strategies and operational goals.

Pooling capabilities & skills

Each strategy defines the needed capabilities. Operationalize these by matching them with your teams‘ skill sets.

Knowledge assessment

Assess the way you establish and convey knowledge within your organization and optimize content relevance & sharing.

Modular learning methods

Improve your current learning methods and formats based on your service functions and individual development needs.

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