Running a contact centre is a people business.
As your contact centre team deals with real people and their problems on a daily basis, the cultural aspects of such business should therefore not be disregarded, in particular if you plan to outsource such functions with a near-shore or far-shore strategy in mind. PAAN-Group Consulting has successfully setup and optimized various Service Desk and Operations Centre functions and teams across the globe and integrated these into other core teams and processes. We know what it takes to ramp up the desired response and resolution times to accommodate your customers’ needs.
Whether you want to outsource or setup your own team… our expertise can help with the following:
PAAN-Group Consulting emphasises on the human factor when it comes to establishing, optimizing or even expanding your support functions such as the service desk and operations centre services. Having setup numerous support teams across the globe, we offer a solid experience vital to implement a sustainable solution for your business. Contact Us today for more information.