PAAN-Group Consulting is an IT consulting company with a service-centred focus on delivering IT value for its clients. We do not merely consult our clients but actually execute the needed tasks together with them. We consult and accompany our clients on the journey of becoming a fully service-oriented IT organization. This means that we help define IT services and plan and implement what is needed to align these to the business. This strengthens the ability to make the right decisions while introducing measurable value-control mechanisms.
PAAN-Group Consulting assumes an end-to-end standpoint, encompassing all aspects needed to deliver according to service levels and in line with an overall IT strategy. Where needed, we also help define these. Our customers operate in various industries, making us industry-independent. We support IT organisations of all sizes operating locally as much as globally within single-vendor and multi-vendor environments.
Paul Karnowka is the founder and Managing Director of PAAN-Group Consulting.
Paul has been acknowledged as a key figure in driving change, implementing strategy and measuring performance with emphasis on customer needs and continual improvement.
He brings pragmatic experience in IT service management in areas of infrastructure, operations & support, security, quality management, process optimization, project and service level management. His multicultural aptitude through cross-cultural management, extensive participation in international travel and leading global teams across the APAC, EMEA, and America regions have continuously proven to be of great benefit to the human aspects of doing business with our clients.
Anna Jolanta is the co-founder of PAAN-Group Consulting and has joined the company after a long international career as an SAP spezialist. Anna is the key person for driving new customer aqcuisitions and business relations and referrals. As an independent consultant Anna has run numerous projects across the globe and has since developed and maintained strategic partnerships essential for the company's core services. Her experience in IT-based solutions range from large-scale SAP, all the way to logisitcs projects, and more recently consumer-fasing e-commerce solutions. Her continuous aspirations to offer the highest degree of professionalism has laid the foundation for the way we build relationships with our clients.
We use best practice & industry standards
We lean our best practices on the leading industry trends and methodologies. Depending on our customer needs, we do not stringently adhere to these however, we rather draw back on them to ensure your endeavours are best matched with the available standards, unless of course it is your aim to implement a certain framework in its entirety.
We are service oriented
We firmly believe that one does not sell a product but the services adjoining it. This brings about the actual value-add proposition. We therefore remain sensitive and alert to the services you want to offer as part of your portfolio, aiming to prepare you for potential challenges and growth opportunities lying ahead of your organization.
We focus on customer satisfaction
We want to make sure your company gets the most out of our services and fully commit to your satisfaction. We make you aware of the organisational, procedural and technological aspects you may face as a result of the changes a project may have introduced.
Quality is in every aspect of our
We have experience in implementing Quality Management Systems (QMS), strengthening customer relations, and preparing for external audits. This has induced the "quality" thinking we need to ensure quality gates are in place to measure our results.
Additionally we work out the needed mindsets with you in order to “live” your expected quality culture.