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PAAN-Group Consulting

Why PAAN-Group Consulting?

We approach IT services from an end-to-end perspective and aim to always provide SUSTAINABLE and SCALABLE results for our clients.

We help companies create and professionalize IT services, processes and support structures, and ensure the readiness level of the ecosystem runs at optimum levels.

We have successfully completed international projects and consider our diverse and experienced team as our core asset. We operate within single- and multi-vendor environments and place our clients' services at the center of our business.

OUR SERVICES

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Leadership is key for strategic decision-making

Bring clarity and guide decisions through the help of your service strategy.

We help you reach your targets and maximize your potential through a well-crafted IT and service strategy, planning out the way to a fully service-oriented organization.

Design-Build-Run your services with ITSM

Opting for IT Service Management can bring the needed change in your service performance.

We can help you design your IT services applying service-oriented methods and frameworks to warrant your service value and help you build the operational framework you need to manage your performance.

Effective IT processes through automation and digitalization

Processe are the base for any activity. Focusing them on usability, efficiency and effectiveness guarantees a measurable contribution to your business.

We believe that IT processes should be business-driven and can help you assess and improve your process landscape using best practices and industry standards.

A healthy ecosystem through integrated services

After years of experience in multi-vendor environments, we can help you identify, manage, and strengthen your service integration practices using our four main integration pillars.

PEOPLE

We help you determine the right roles & responsibilities, choose skill sets, and develop needed competencies to fit your service requirements.

PROCESSES

We help you make your process maturity transparent, so you can measure performance, and optimize your cycle efficiencies.

SYSTEMS

We help you choose the best-fit tools and systems, so you can seamlessly integrate them into your solutions and organizational structures.

GOVERNANCE

We help you select the right governance models so you can manage your suppliers, monitor your processes and measure your performance.

PAAN-Group Service Integration
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Agile or waterfall, project management as you need it.

Change doesn't always bring improvement
... but in order to improve, things have to change.

Whether setting up new organizational functions, migrating applications and infrastructure, or outsourcing and optimizing your business processes, we get the stakeholders onboard and successfully drive your projects across the finish line.

SUPPORT & WEB CONSULTING

Contact Centres are a people business

Whether setting up or optimizing a service desk, an operations or emergency response centre, we know what it takes to ramp up the desired response and resolution times to meet your customers’ expectations.

YOUR CUSTOMERS
& YOUR TEAM
NEARSHORING
& FARSHORING
EMERGENCY &
CONTINUITY RESPONSE
SUPPORTING SYSTEMS
& INFRASTRUCTURE

Bring your web-solutions to life

From sophisticated design to quality-driven, industry-standard web development, to reliable hosting solutions ...

... we can help you with your web-based projects and offer thorough scoping, planing and a timely and controlled implemention of your specifications from end-to-end.

OUR APPROACH IS A JOURNEY

PEOPLE

-The Fuel-
We value empowerment and think people will support what they own.

PROCESSES

-The Road-
We see processes and their interfaces as a comprehensive value proposition.

TOOLS

-The Vehicle-
We help you choose the best enablers for best performance.

CUSTOMER

-The Destination-
We value your customer relations as your satisfaction remains our constant focus.

OUR COMMITTMENT

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Doing the right things and doing things right

Quality control as the compass to customer satisfaction

We bring quality to the forefront of your strategy and daily work.
We can help you establish and improve your quality practices for an efectively running management system.

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Strategic partnerships through accessible IT services

Treat IT like a business and become a service-oriented and value driven organization.

We firmly believe that one does not offer a product but the services adjoining it. We therefore remain focused on the strategic value of your IT service portfolio and aim to strengthen your partnerships, preparing you for future challenges and growth opportunities.

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Change doesn't always bring improvement
... but in order to improve, things have to change

We accompany you on your journey of change from start to finish.

We want to make sure your company gets the most out of our services and fully commit to your satisfaction. We make you aware of the organisational, procedural and technological aspects you may face as a result of the changes a project may have bring about.

COMPANIES WE HAVE WORKED WITH

ADDRESS

Lloyd-G.-Wells-Str. 21
14163 Berlin
Germany

CONTACT

Email: info@paan-group.com
Phone: +49 (0) 30 95 62 7964
Mobile: +49 (0) 152 2318 2497